Bilingual Spanish Call Center Agent - PT- Remote After Training - Knoxville Tennessee

Company: TeamHealth
Location: Knoxville, Tennessee
Posted On: 05/14/2024

In this position, you'll utilize your Bilingual Spanish communication skills to deliver exceptional customer service to our diverse patient base. Join us in making a meaningful impact on our patients' experience Can Work From Home after training- equipment will be provided! We offer Paid Training. Training is On-site at our Cedar Bluff location in Knoxville, TN. (4 weeks 8am - 5pm) **NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES** Candidates with experience in retail and restaurant service are strongly encouraged to apply. Benefits:

• Generous Personal Time Off
• 8 Paid Holidays per year
• Quarterly bonus plans- gives you the chance to add to your income!
• Business casual dress code- we want you to feel comfortable at work!
• Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
• Wellness programs that focus on emotional, social, physical, and financial well-being
• Flexible work scheduleWhat You'll Love About TeamHealth:
  • Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
  • Work that Stays at Work. Your time off is yours!
  • Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
  • Prepare for the Future. 401K program (Discretionary matching funds available)JOB DESCRIPTION OVERVIEW: This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Provide service to patients in a professional manner.
    • Provide excellent, concise communication.
    • Learn and understand ETM software operation.
    • Learn and understand billing and account operations.
    • Answers and documents all telephone inquiries.
    • Research and resolve problems with patients bills.
    • Updates patients' insurance coverage as needed.
    • Prints courtesy claims and itemized statements.
    • Rebills accounts after receiving insurance information.
    • Arranges financial agreements with patients using budget plan as needed.
    • Performs other duties and assignments as requested. QUALIFICATIONS / EXPERIENCE:
      • High school diploma or equivalent required
      • Understanding and familiarity with Microsoft Windows environment
      • Ability to speak, listen and type simultaneously
      • Strong communication skills (oral and written) required More...

            

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