Customer Service Representative - Memphis, TN - Memphis Tennessee

Company: ADM
Location: Memphis, Tennessee
Posted On: 05/03/2024

Job Description Customer Service Representative - Memphis, TN ADM Ag ServicesPosition Summary:The successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and grain origination staff. Will have daily exposure to customers in a fast-paced environment and will be responsible for managing many aspects of customer accounts. Representatives will have exposure to grain ticket entry and processing, producer settlements, records management, and accounts payable processing.Job Responsibilities:Accurately and efficiently process grain settlementsWork in a fast paced, open office, grain purchase environmentFlexible and ability to prioritize tasksResearch problems, analyze results and organize tasksElectronically maintain customer files- scanning documents, uploading information with SalesforcePartner with Origination Team to maintain excellent customer relationships with producersDevelop excellent working relationships with Origination and Cotton TeamInteract with customers regarding orders and documentation needsFollow through on logistics for shipments from origin to destinationEnter and manage sales/purchase contractsProcess invoices and monitor accounts receivableResearching and obtain resolutions of customer issuesEffectively manage positive relationships with ADM facilities, Transportation Teams, Shared Service, and Technical Teams.Proactively learn and cross train on all CSR responsibilitiesOther reasonable tasks as assigned by supervisorAbility to multitask is crucial to being successful in this job. Must adapt and perform consistently in a fast-paced environmentA service-oriented focus on both external customers, internal customers, sales and business management colleaguesExceptional verbal and written communication skills to be utilized dailyHigh regard for accuracy and attention to detailAbility to collaborate well in a team-oriented environment. Must be committed to group goals and objective and continually seek to improveExcellent organizational skillsMust be efficient problem solverMust be able to make moderately complex decisions which impact all aspects of the businessMust have a friendly and positive dispositionProficiency in Microsoft Excel, Word, and Outlook requiredAbility to learn web based and other computer applications as neededActively grow their knowledge of their customers business and market conditionsReceive direction from others and perform independently while managing prioritiesAbility to adapt and perform consistently in a fast pace environmentProficiency in clerical skills including keyboarding, data entry, filing, scanning, faxing and photo copying2 year Associate's Degree or 4 years office &/or CSR experience equivalencyAGRIS and Salesforce competency a plusExcited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check. "AJCIND" REF:84552BR More...

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