IT Support Associate - Germantown Tennessee

Company: BCforward
Location: Germantown, Tennessee
Posted On: 04/27/2024

IT Support AssociateBCForward is looking for IT Systems Support Specialist (Remote) Position Title: IT Systems Support SpecialistLocation: RemoteAnticipated Start Date: ASAPShift timings : 10:30 AM - 7:00 PM CST, Monday to FridayExpected Duration: 12+ Months Contract to HireJob Type: Full Time/ W2Pay Range: $21.50/hr on W2Primary purpose:

• To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email, and technical support requests; and to document, track, and monitor issues ensuring a timely resolution.Essential functions and responsibilities:
  • Identify, research, resolve, and respond to a high volume of simple to moderately complex issues or questions received from internal and external customers.
  • Provide status and follow-up information to internal or external customers.
  • Escalate calls to the appropriate departments.
  • Document customer issues in the call tracking system timely and accurately.
  • Assist real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
  • Keep current on policies and relevant product and industry trends to provide technically accurate solutions to customers.
  • Provide support after hours via on-call cell phone. Additional functions and responsibilities:Perform other duties as assigned.
    • Support the organization's quality program(s).Education & Licensing:
      • Associate degree in a computer technology field preferred.Experience:
        • Three (3) years of computer systems-related experience or equivalent combination of education and experience required, including two (2) years proprietary software support experience and one (1) year Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.Skills & Knowledge:
          • Strong computer knowledge including, but not limited to, Windows OS, Outlook, and Microsoft Office.
          • Strong oral, written, and business communication skills.
          • Analytical, interpretive, and decision-making skills.
          • Strong organizational skills.
          • Excellent interpersonal and customer service skills.
          • Excellent negotiation and conflict resolution skills.
          • Strong stress and time management skills.
          • Ability to work in a team environment.
          • Ability to meet or exceed Performance Competencies.Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code 221264 when responding to this ad. More...

                

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