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Windchill System Administrator (Remote Eligible) - Oak Ridge Tennessee
Company: Oak Ridge National Laboratory Location: Oak Ridge, Tennessee
Posted On: 04/20/2024
Requisition Id 12639 Annual Salary Range:$102,640.00 -$153,960.00 Work-Site Type:Remote ORNL offers a flexible work environment that supports both the organization and the employee. In addition, this position is considered remote-eligible for ORNL in pre-approved locations. Remote-eligibility is not a continued guarantee and could be subject to change based on evolving organizational needs. Note about pay range: Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay. Salary for this position will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Link to benefits. https://jobs.ornl.gov/content/Benefits/?locale=en_US Visa sponsorship of any kind is unavailable for this position (H1B, F1, OPT, H4, J1, etc.). Overview: The Neutron Systems Engineering and Support (NSES) Group in the Research Computing Support Division (RCSD) in the Information Technology Services Directorate (ITSD) at Oak Ridge National Laboratory (ORNL) is hiring a Windchill System Administrator! What you will be doing: NSES provides technical expertise and computing support to the Neutron Science Directorates which operates the High Flux Isotope Reactor (HFIR), and the Spallation Neutron Source (SNS), and the Neutron Upgrades Project Office (NUPO). The ideal candidate will have the skillset in the configuration, maintenance, and optimization of our Creo and Windchill Systems. As a Windchill System Administrator, you will play a crucial role in ensuring the stability, performance, and security of the Windchill environment. Major Duties/Responsibilities: - Install, configure, customize, maintain, and upgrade PTC Creo/Windchill products.
- Implement and maintain workflows, access controls, and data structures.
- Provide technical support, server management, network, and database administration.
- Troubleshoot Windchill technical issues including both server and CAD client-side.
- Implement and maintain security measures to address server vulnerabilities and protect Windchill system data.
- Monitor system performance and proactively address issues to ensure optimal functionality.
- Collaborate with cross-functional teams to integrate Windchill with other enterprise systems.
- Create and maintain system documentation including installation procedures, configurations, and troubleshooting guides.
- Develop and update user guide.
- Use ticketing system to document requests, track changes, and explain resolutions.
- Liasson with the Creo / Windchill Users group.
- Maintain user statistics of PTC products.
- Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace - in how we treat one another, work together, and measure success. Basic Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or a related field of study discipline and 5 years of proven experience is required for consideration. An overall combination of equivalent experience may be considered.
- 5+ years of experience as a Windchill System Administrator or similar role.
- Experience with Windchill workflows, access controls, and data structures.
- Solid understanding of PLM concepts and Windchill architecture.
- Experience in working with engineering staff to diagnose and resolve issues.
- Excellent communication and interpersonal skills suitable for user support and ability to work well with peer system administrators.
- Ability to time manage and prioritize projects. Preferred Qualifications:
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