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Scheduling Analyst, FT, Day - Greenville South Carolina
Company: Prisma Health
Location: Greenville, South Carolina
Posted On: 05/03/2024
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- Receives patient and physician input from phone, fax, or computer work queues
- Must be able to triage all incoming referrals for appropriateness and coordinates a visit that includes multiple resources, such as PAs, Radiation Oncology, and Interventional Radiologists.
- Achieves approved service levels with call management and \u201CReady to Answer\u201D rates where applicable
- Ensures patients receive the proper pre-examination prep instructions and follows correct pre-exam protocol.
- The Scheduler ensures that access to the interventional radiologist for the referring physician and patient is both timely and efficient.
- The IRS coordinates the team, adding resources, physicians, nurses, PA's and anesthesia as needed for the patient along with pre-assessment appointments through an expedited channel to assure quality care in a timely and efficient manner.
- Serves as a liaison between multidisciplinary teams and departments, referring physicians, support staff, nurses, technologists and patients.\u00A0
- Provides non-clinical support to physicians, patients, and families ensuring all needs are met.
- Triages calls from referring Health Care Providers and/or patients regarding problems/complications from procedures performed by the radiologists at facilities serviced by the radiologist.\u00A0
- Assists with obtaining all required physician notes and diagnostic information such as pathology reports, laboratory results, radiology images, H&P's in preparation for patient visit.\u00A0 Schedules any tests on VA and other patients required prior to patient being seen in/by Interventional radiology.
- Schedule Ultrasound and Vascular cases as the need arises, Calls ordering doctor for corrected orders, Calls ordering doctor for creatinine.\u00A0
- Schedules anesthesia cases needed for interventional radiology cases. Schedules pre-assessment appointment at correct location and verifies appointment with patient.\u00A0 \u00A0
- Recognize and respond appropriately to emergency situations. Notifies appropriate persons in\u00A0regards to unsafe conditions (electrical, fire, chemical, equipment)\u00A0
- Manages to work alongside Clinical Radiology departments in a courteous and knowledgeable manner
- Follow directed complex work flows to manage patient/physician requests
- Engage Epic Cadence, EMR and Radiant applications
- search/identify patient accurately
- follow workflow and SharePoint guidance to accurately locate appropriate schedule time/place
- complete registration and insurance documentation
- provide patient pre-service instructions
- Perform accurate review and transcription of orders via the OnBase faxed work queues, ensuring all requested orders are transcribed and scheduled within 24-48 hours of receipt
- Transcription work must include all necessary demographic and clinical data (diagnosis, ICD10 and ABN) required for scheduling and completion of studies and testing.
- Communicates with Physician Office representatives in a helpful, professional and efficient manner
- Where applicable, performs insurance verification and patient portion estimates.
- Cross train in starter, advanced and Interventional Work Queues ensuring accuracy and detailed decision making as assigned.
- Follows set protocols for emergency and same day add-on testing and rescheduling
- Submits concerns and questions to leadership when technical issues arise, or scheduling difficulties are experienced
- Consistently demonstrates superior voice and data accuracy in all aspects of this jobMinimum Requirements
- High school diploma or equivalent
- 2 years Customer Service, preferably supporting medical customers in person, via phone, email or fax
- Medical or Medical Terminology experience preferred
- Call Center experience preferredKnowledge, Skills or Abilities
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