|
Customer Service Representative (Healthcare) On-Site - Easley South Carolina
Company: Concentrix Location: Easley, South Carolina
Posted On: 04/18/2024
Job Title:Customer Service Representative (Healthcare) On-SiteJob DescriptionAs a Customer Service Representative (Healthcare) On-Site, whether English-speaking or Bilingual: (English/Spanish), you represent one of our leading healthcare clients, assisting members with their insurance-related invoicing needs. Responsibilities include providing a positive and welcoming experience to members, being empathetic, and answering their inquiries professionally and "with a smile."Location: USA Greenville SC - 2006 Wade Hampton III**Applicants need to have a minimum of 2 years call center experience for this role. Experience in healthcare is a plus.**REIMAGINE YOUR CAREERAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Customer Service Representative (Healthcare) On-Site English and Bilingual: English/Spanish position at Concentrix + Webhelp is just the right place for you!You'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, united as our "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix + Webhelp, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative (Healthcare) On-Site at Concentrix + Webhelp, you will: - Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus.
- Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport.
- Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
- Be efficient in navigating multiple systems.
- Participate in ongoing training and self-development.
- Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
- Participate in activities designed to improve customer satisfaction and business performance.
- Deliver exceptional customer experiences.YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Healthcare) On-Site role, whether English-speaking or Bilingual: (English/Spanish), will include:
- High school diploma or GED is required (college degree preferred)
- Must be at least 18 years of age
- Two years of call center experience required (healthcare experience preferred)
- Ability to work in a fast- paced environment with extreme attention to detail and ownership
- Advanced computer proficiency (including knowledge of windows-based applications)
- Excellent written and verbal communications and typing skills (30 WPM) required
- Ability to work 40 hours/wk. and attend all training sessions
- Demonstrate excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environmentWHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
|
|