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HELP DESK TECHNICIAN - Providence Rhode Island
Company: State of Rhode Island Location: Providence, Rhode Island
Posted On: 04/17/2024
Salary : $44,309.00 - $48,292.00 Annually Location : Providence, RI Job Type: NA Job Number: 15871 Department: SECRETARY OF STATE Division: Administration Opening Date: 04/11/2024 Closing Date: Continuous Pay Grade: 08614A Classification: Unclassified Scheduled Work Days; Hours of Work: Monday - Friday; 8:30 a.m. - 4:30 p.m. Work Week: Non-Standard Bargaining Union: Non-Union (99) Class Definition POSITION SUMMARY: The Help Desk Technician plays a crucial role in providing technical assistance and support to users across various departments at multiple locations. The primary responsibility will be to troubleshoot and resolve IT-related issues, ranging from software problems to hardware malfunctions. This is a position in a dynamic work environment. Illustrative Examples of Work Performed SUMMARY: The Help Desk Technician performs various duties including, but not limited to: Provide prompt and courteous technical support to users; Assist users with troubleshooting software applications, operating systems, and hardware devices, including desktops, laptops, phones, and peripherals; Manage hardware, software, and user access lifecycle including inventorying, deploying, retiring, on and off-board; Manage the Service Desk (including documenting user inquiries and resolutions accurately into the system); Assist in providing support for solutions through external vendors of various platforms such as phones, email, file storage, productivity applications; Assist in maintaining and updating technical documentation and knowledgebase articles; Participate in the process of maintaining the Department's Cyber Security Incident Response Plan and procedures; and Perform other duties as required. Required Qualifications for Appointment EDUCATION AND EXPERIENCE Continued education in IT or related certifications preferred. Must have a high aptitude for learning while taking direction. Ability to travel between locations. Prior exposure to IT support and collaboration is recommended. Supplemental Information KNOWLEDGE, SKILLS & ABILITIES |
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