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Full Time Consumer Reservation Specialist - Onsite - Reading Pennsylvania
Company: Penske Location: Reading, Pennsylvania
Posted On: 04/28/2024
Position Summary: Penske has an exciting opportunity to work as a Consumer Reservations Specialist. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer's confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service. Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers. To learn more visit us at https://www.pensketruckrental.com/ Key Requirements: - This position is an onsite role at 2675 Morgantown Road, Reading, Pa 19607. Route 10, Green Hills
- Must be available 40 hours per week, our operating hours at 7:00am-12:00am Eastern Time, shifts are typically 8 hours per day as Full-time.
- As part of your regular schedule, you will need to work a Saturday or a Sunday. If you want to work both, great!
- Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to attend either May 6th, May 28th or June 10th start date. What our Consumer Reservation Specialists say about their job:
- Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for.
- You need to have the ability to adapt and be versatile with each customer conversation. It's not just about renting trucks it's about creating that relationship.
- You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations
- This is a great company with great incentives for motivation plus monthly commission.
- You are supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged.
- Your call approach can be your own and still be in line with Penske goals. There is no scripting. Major Responsibilities:
- Take inbound calls and sell Penske truck rental services to customers.
- Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems.
- Place follow-up calls on qualified leads.
- Collaborate with Penske field locations, district offices, and management.
- Resolve or escalate customer service issues.
- Meet performance metrics for call quality standards and revenue goals.
- Regularly meet with Supervisor to review results, progress towards goals and key metrics
- Various duties as assigned to support the efficient operation of the call center. Qualifications:
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