Desktop Support Engineer - Exton Pennsylvania

Company: Hexaware Technologies
Location: Exton, Pennsylvania
Posted On: 04/19/2024

Position: Desktop SupportLocation: Exton, PA Hiring: Fulltime with Hexaware TechnologiesOffice Address: 300 Eagleview Blvd, Exton, PA 19341JOB DESCRIPTION - DESKTOP SUPPORT ENGINEER The Desktop Support Engineer role is to provide a point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.Install, upgrade, support and troubleshoot Windows 7, Windows 10, OSX and Microsoft Office 2007 - 2016 and any other authorized desktop applicationsInstall, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipmentPerforms general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipmentPerforms remedial repairs on computers, laptops, printers and any other authorized peripheral equipmentCustomize desktop hardware to meet user specifications and site standardsPerforms work in compliance within specified warranty requirementsReturns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levelsSafely package equipment for branches and arrange for the transport of the equipmentResponsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the networkWhen the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team memberDevelop trends by monitoring and analyzing incoming calls, problems and support requestsOperational:Dealing with hardware and application support queries and issues reported to the Help Desk and escalated to the Desktop Support TechnicianProvide user data and application recoveryUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/softwareUse tools and methodologies to load, copy and customize operating system configurations for deploymentFamiliarize end users on basic software, hardware and peripheral device operationTake ownership and responsibility of queries, issues and problems assigned to the Desktop Support TeamWorks with vendor support contacts to resolve technical issues within the desktop environmentOperates within, enforces, and suggests modifications and additions to desktop standards and guidelinesArranges for and/or prepares equipment for shipping/receivingMaintains I.T. records and tracking for area of responsibilityEnsures that supported customer accurately completes the approved work request with the date and time of submissionDevelop sound understanding of IT operations and related applications and IT systems as well as business related processes and proceduresDevelop technical knowledge of each system within company profile and specialized knowledge of certain nominated areasMaintain adequate knowledge of operating systems and application software used to provide a high level of supportMaintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and proceduresCustomer FocusEnsure that there is sufficient support to clients and provide friendly customer service.EXPERIENCE/KNOWLEDGE & SKILLS:Excellent technical knowledge of pcs and desktop hardware.Working technical knowledge of current protocols, operating systems and standards.Ability to operate tools, components and peripheral accessories.Microsoft Desktop Support Technician an advantageImaging tools such as Norton Ghost, Windows Deployment Service,etcWindows 7, Windows 10, Apple OSX, IOS and Android OSMicrosoft Office 2007 - 2016 supportNetworking, TCP/IP experienceWorking knowledge of SMS, Active Directory, Exchange 2007/2010 and remote control toolsRemote Network connections and troubleshooting such as Citrix or VPN software.Basic Avaya VOIP phones troubleshootingProfessional image and groomingSelf-confidence and interpersonal skillsAnalytical and problem solving skillsGood communication (both verbal and written) skillsPlanning and organizing skillsGood administration management skillsStrong listening skillsAble to operate effectively in a team environment with both technical and non-technical team membersAble to operate with minimal supervisionAble to manage time effectively, set priorities appropriately, schedule callsAble to maintain professional demeanor under stressAble to operate within customer standard operating procedures More...

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