Customer Service Associate - Gresham Oregon

Company: Valiant Enterprises, Inc.
Location: Gresham, Oregon
Posted On: 06/25/2025

Are You a Compassionate Problem-Solver Who Makes Customers Feel Valued? Join Valiant Enterprise as an AT&T Customer Service Associate! Valiant Enterprise, a leading agency crafting integrated retail marketing campaigns, consistently boosts sales and brand presence for partners like AT&T Retail. We’re seeking highly empathetic and detail-oriented professionals to join our Portland team. Dominate AT&T’s service excellence standards, and we’ll accelerate your progression beyond entry-level while peers are still mastering the basics. Your Role at a Glance As an AT&T Customer Service Associate, transcend mere question-answering; you master the art of predicting customer needs, leveraging your deep product knowledge and sharp instincts to deliver a level of service that actively builds lasting customer advocacy. This commitment to exceptional interactions directly propels your reputation and career trajectory within the company. What You’ll Be Doing as a Customer Service Associate: Skillfully resolve diverse customer inquiries regarding AT&T wireless, internet, TV, billing, and general account management, ensuring comprehensive solutions. Provide accurate and up-to-date information on AT&T's full range of products, services, and current promotions, guiding customer understanding. Troubleshoot basic device and service issues with expert guidance, patiently walking customers through solutions for common technical concerns. Process account changes, upgrades, and payments flawlessly, maintaining meticulous accuracy in all customer transactions. Handle complaints with empathy and adeptly de-escalate tense situations, transforming challenging interactions into positive outcomes. Educate customers on self-service tools and digital options, empowering them to manage their accounts conveniently and efficiently. Meticulously document all interactions, inquiries, and resolutions within our CRM system, ensuring precise data capture for thorough record-keeping. Collaborate effectively with sales teams to identify service improvement opportunities and contribute to cohesive customer acquisition strategies. Maintain strict compliance with all company policies and procedures, upholding the highest standards of integrity in every interaction. Continuously improve performance through active participation in ongoing training and coaching, enhancing skills and product knowledge. More...

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