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Back Office RN - Urgent Care Clinical Supervisor - Eugene Oregon
Company: Optum
Location: Eugene, Oregon
Posted On: 05/09/2025
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.
The Back Office RN Clinical Supervisor is responsible for implementation of standard clinical processes as well as ongoing supervision of all non-imaging clinical staff at this location. -The Supervisor will oversee day-to-day operations and is responsible for: quality management, performance improvement and training. The Supervisor is responsible for creating effective working relationships between staff and providers and working collaboratively with, both internal and external providers and staff.
Primary Responsibilities:
Provides day-to-day supervision of clinical staff. -Serves as an organizational change agent, providing coaching to staff
Responds in the case of a medical emergency
Develops communication methods to facilitate the flow of information and maximize effective communication throughout the location
Develops an effective team, motivating and influencing staff to excel. Collaborates with Front Office Supervisor and Directors to develop, implement and manage continuous Performance Improvement
Ensures appropriate compliance with Clinical Practice Guidelines. -Retrospectively reviewing quality report(s) and collaborating with others to act on improvement opportunities
Monitors clinic flow to improve efficiencies and productivity
Utilizes Optum Medical Group's resources to implement standard work processes
Covers back office staff in the event of a call-out or staff shortage
Works with directors and staff to ensure availability of adequate resources, supplies, equipment and services
Tracks and reports Daily Management System metrics
Participates in interviewing, hiring and managing clinical staff in conjunction with the Director of Imaging or Clinic Manager
Communicates performance expectations, providing regular feedback and consistently managing these expectations
Completes performance appraisals, promoting staff development activities, utilizing performance improvement procedures as necessary, and adhering to the company policies and procedures
Participates in work groups as appropriate
Ensures timely and accurate documentation in the patient record and input of data into outcomes database
Monitors patient, referring physician and customer satisfaction
Builds and develops effective working relationships with physicians, APC's, clinical and support staff
Encourages all staff to interact positively and in a spirit of good teamwork with members of other departments
Other duties as assigned
Work Expectations:
51% duties are Supervisory
Process improvement
Rounding
Working side by side with back office employees for assessment , optimization, and direct feedback
25% duties are direct patient care working in the Urgent Care Clinic as an RN -
24% duties are administrative duties that might include
Scheduling
Meetings
1:1 -with staff
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
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