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General Manager - Portland Oregon
Company: DND Groups, Inc. Location: Portland, Oregon
Posted On: 05/03/2024
DND Groups is a privately held franchise management company and home to more than 54 quick services restaurants nationwide. Proudly representing 4 internationally recognised brands; Dairy Queen, Taco Johns, Zaxby's, and Paris Baguette. DND Group was recently named one of the Top 200 Restaurant Groups by Nation's Restaurant. As a team we are eager to bring aboard a growth minded manager to lead our crew at our Dairy Queen in Portland, Oregon. Responsibilities - Building and developing a trusted team. The general manager will guide, support, and bringing out the best in their crew members and shift leaders.
- Maintaining a positive working relationship with all restaurant staff. Fostering and promoting a cooperative and pleasant working enviornment, that will maximise employee morale, productivity and efficiency will be paramount.
- Hiring, training and developing shift managers and conducting formal employee performance reviews.
- Ensuring that the team is equipped to provide an excellent guest experience in all areas.
- Utilizing the restaurants profit & loss to optimise sales and profit by analyzing COGS and taking corrective action if necessary.
- Maintaining inventory, projecting changes in demands throughout the year and adjusting labor accordingly.
- Ensuring that the restaurant is properly staffed to drive sales volumes. Prepare crew members' schedules and approve schedules completed by assistant managers to meet staffing requirements and labor goals.
- Personally respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction. As well as taking the opportunity to identify areas for improvement as a team.
- Organizing and implementing local restaurant marketing as well as incorporating regional and national marketing promotions to increase restaurant sales.
- Exercising good judgment in decision-making and reporting issues to the district manager.
Qualifications / Skills - Minimum of 3-5 years of restaurant management experience is required. Quick service restaurant experience strongly preferred.
- High School diploma or equivalent required.
- Candidates should have a strong sense of urgency, thrive under pressure and have the ability to motivate their team in a fast paced environment.
- Strong customer service skills, as well as the ability to adapt and engage with a diverse crew members and wide range of customers.
- A proven track record of effective management. This should be demonstrated by previous COGS and labor.
- Successful candidates will be detail-oriented and have the ability to oversee and balance all aspects of a fast paced and dynamic restaurant.
- Ability to stand for long periods of time and lift up to 50 pounds will be necessary.
- A strong sense of ownership is critical. The right leader is available to their store in the manner a parent would be; far beyond their designated shift, a manager is available 24/7 to their store and crew or otherwise ensures that there is someone to adequately care for their team in their absence.
Benefits and Compensation |
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