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Cloud Operations Manager (Remote) - Salem Oregon
Company: BD Location: Salem, Oregon
Posted On: 05/03/2024
Job Description Summary Job Description We are the makers of possible - BD is one of the largest global medical technology companies in the world. Advancing the world of health--- is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. - We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. - Overview: We are looking for an exceptional and highly motivated Cloud Operations Manager to join a growing team of professionals. The Cloud Operations Manager is responsible for managing our platform's performance, as well as the team that will be supporting it. Your role will be to understand the demands being put on the platform and ensure BD is building/running the platform in the right way, to ensure optimal uptime, performance, and client satisfaction. Additionally, the Cloud Operations Manager will work with technical support and product development teams to monitor the health and performance of the platforms and handle challenging issues. - Responsibilities: - Work with our team to provide 24 x 7 operational support for our Cloud Services. This includes AWS Hosting, Disaster Recovery, and Remote Operations Services.
- Serve as an expert on our operational performance, and devise innovate strategies for improvement.
- Define and implement the automation processes for cloud operations, including defining automation needs, usage of DevOps/system configuration tools.
- Build and maintain the Cloud operations related Procedures and policies, define Key Performance Indicators, and contribute to and enhance security policies and procedures for Cloud Services.
- Manage customer facing functions for Cloud Operations. Ensure that the Technical Support team is built to provide world class customer satisfaction.
- Provide people leadership for the team, including designing training programs, onboarding programs, and identifying key players within your organization
- Manage the relationship with the Cloud Hosting/3rd party providers.
- Work with the Cloud teams to build/use automation tools to provide fast, complaint list of cloud operations.
- Define, establish and report Key Performance Indicators to monitor operations services health; define and report to external customers contracted metrics and SLAs.
- Conduct System Outage and System Impact Analysis and reporting and implement corrections to prevent the reoccurrence of incidents (COE).
- Develop, implement, communicate, and enforce IT policies, procedures, and process improvements.
- Lead cross-functional teams; recruit, hire, mentor, and manage personnel with diverse technical skill sets.
- Support Sales/pre-sales and Marketing teams through fulfilling Hosting Design.
Required Skills and Experience: |
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