IT Application Support Analyst - Thackerville Oklahoma

Company: The Chickasaw Nation
Location: Thackerville, Oklahoma
Posted On: 05/16/2024

IT Application Support Analyst - 8814*Thackerville, OK - Full Time*_Posted yesterday - Apply before May 31, 2024_*Apply**Save*DescriptionWe are currently looking for a Full Time IT Application Support Analyst to join our IT Product Management team located at the WinStar IT Data Center working .*Summary:*provides software support for both custom-developed and enterprise third-party applications used by the Chickasaw Nation.*Responsibilities:** Maintains files, logs, and records* Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel* Responds to telephone calls, email, and chat requests for support* Communicates with customers to identify and diagnose issue(s)* Troubleshoots problems using scripts and checklists as guides* Provides effective solutions to technical issues* Creates work orders as needed* Escalates situations as appropriate* Utilizes standard templates and manufactured articles to document ITSM services and processes* Takes ownership of customer issues to resolve in a timely manner* Defines system requirements and specifications* Plans, designs, develops, tests, implements and maintains desktop applications and/or multi-user databases that facilitate the timely, efficient and accurate collection, analysis and management of key clinical data in support of process improvement activities, internal/external reporting requirements and emerging healthcare-related initiatives* Develops efficient data management and reporting systems; executes effective methodologies to move current reports to new platforms for improved performance; notes and resolves issues around data collection and accuracy in reporting* Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system* Collaborates with technical teams to ensure proactive support* Maintains and tests processes related to business continuity* Identifies, researches, and resolves application-related issues by responding to tickets created in the Incident Management System in a timely manner* Assists in the configuration and troubleshooting of integrated third-party software and peripherals* Assesses the customer's business need or problem using online tools and analytical thinking to diagnose and resolve the issue or business need* Develops, implements and schedules preventative maintenance activities for all necessary facilty components* Provides first class customer service - courteous and helpful to all internal and external customer types* Answers questions in a courteous and professional manner* Partners with internal and external services as needed to ensure appropriate referral is made* Greets and engages with a smile* Determines and meets needs* Seeks positive experience and outcomes* Completes all training and development requirements and participates in continuing education opportunities* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types* Shares responsibilities for maintaining adequate supplies and equipment* Maintains general upkeep of work area and maintains a safe environment* Observes and addresses potential environmental hazards and risks* Maintains and promotes professionalism* Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics* Adheres to Chickasaw Nation dress code standards* May provide break coverage for others as assigned* May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.* All other duties as assigned*Competencies:*Essential:* Follow instructions, both written and oral* Adhere to all scheduling and attendance requirements* Maintains strict confidentiality in all matters* Extreme customer-focused behavior* Must be able to work quickly, efficiently and accurately* Must be detail-oriented* Must be self-motivated* Ability to work independently* Honesty, truthfulness, reliability, accountability* Read, understand and apply regulations and policies* Must possess strong knowledge of technology platforms* Become proficient in any new technology in a timely manner* Experience using a common IT Framework* Ability to multitask* Organizes work and assigned area logically and orderly* Define problems, collect data and establish facts* Identify, analyze and repair routine machine problems* Establishes professional working relationships* Builds effective working relationships* Communicates verbally with team, departments, guests and management*Skills:*Essential:* Basic Computer skills*Experience:*Essential:* 3 years directly related experience*Education:*Essential:* Bachelors Other*Credentials:*Essential:* Pass gaming background check* Pass general background check* Standard Driver's License* Gaming license or permit as required by assigned position*Working Conditions:*Essential:* May work where cigarette smoking occurs* Mix of office/non-office settings* Pass pre-employment drug test* Hand-eye coord, reach and grasp* Sometimes lift and or carry up to 25 lbs* Sitting up to 50% of shift* Standing up to 50% of shift* Visual acuity for detail, distance, color, depth perception* Walk up to 50% of shift* Subject to working environment at other locations#INDJob Type: Full-timeWork Location: In personby Jobble More...

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