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Sales Support Representative - US - Tulsa Oklahoma
Company: QAI Laboratories Inc. Location: Tulsa, Oklahoma
Posted On: 04/26/2024
QAI JOB #: QAI-SALESREP-032724 JOB TITLE: Sales Support Representative LOCATION: Tulsa, OK; Miami, FL; Rancho Cucamonga, CA; Burnaby, BC NUMBER OF POSITIONS: 1 CATEGORY: Building Products CLOSING DATE: OPEN UNTIL FILLEDBACKGROUND: Founded in 1995 by a group of experienced certification and testing experts, QAI Laboratories Ltd. (QAI) is a multi-national professional certification body, test laboratory, and inspection agency with offices throughout North America and Asia. Recognition of the QAI name and logo have grown significantly over the past few years resulting in significant expansion of the business. QAI has an exciting career opportunity within the sales department. The Sales Support Representative position will play a crucial role in providing administrative support to our dynamic sales team, ensuring seamless operations, and contributing significantly to our company's success. This position is a new role and presents an exciting opportunity to develop a diverse set of skills, collaborate closely with sales professionals, and pave the way for career advancement. At QAI, you will have the opportunity to put your aptitude, experience, knowledge, and desire to learn to the test. We make a difference in people's lives through the work we do as a top-notch Product Testing, Certification, and Inspection body whilst providing rewarding careers for our employees. DUTIES: The successful candidate will perform, but not be limited to, the following duties: - Regular maintenance of client databases / daily transactions and interactions in CRM
- Updating CRM with relevant client info, including change of status, contact information, transaction notes, and key activities.
- Respond to customer inquiries via phone, email, and other means in a timely and professional manner.
- Assist customers with service-related questions, technical issues, billing inquiries and account management.
- Proactively identify and address potential issues to ensure enhanced customer experience.
- Collaborate with other team members to ensure a seamless customer experience across all departments/locations.
- Timely generation and distribution of client documentation for execution
- Conduct a reasonable needs assessment to determine proper handling, quoting or distribution to appropriate sales team (Account Manager or Business Development).
- Proactive engagement/collaboration with internal and external stakeholders, ensuring timely and accurate completion of credit submissions and contracts
- Schedule meetings and prepare meeting agendas for Sales Team
- Troubleshoot problems and provide appropriate solutions, escalating complex issues to the appropriate team(s) when necessary.
- Maintain regular client contact to facilitate the timely collection of credit information
- Timely submission of completed credit packages for risk adjudication & monitor progress
- Stay up-to-date on service knowledge and company policies to provide accurate information to customers.
- Continue to develop your knowledge and skills to enhance customer service skills.QUALIFICATIONS:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Empathetic and patient demeanor with a genuine desire to help others.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills with a proactive approach to finding solutions.
- Proficiency in using customer support software and CRM systems.
- Previous experience in customer service or a related field is preferred.
- Desire and willingness to learn, absorb and grow. Key Technical Competence:
- Ability to listen to client needs, requirements, and expectations.
- Ability to communicate client needs, requirements, and expectations throughout the organization as necessary.
- Able to identify new markets and new business opportunities for QAI continued growth.QUALIFICATIONS: The successful candidate will have:
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