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Clinical Nurse Navigator Cardiology- HHVI Willoughby - Willoughby Ohio
Company: University Hospitals
Location: Willoughby, Ohio
Posted On: 05/02/2025
Job DescriptionDescriptionTo Heal. To Teach. To Discover. At University Hospitals, this is more than just our mission. These words embody the opportunities available to the many world-class doctors, nurses, health care professionals, and support staff that choose to join UH and Be the Difference.
What you will do
- Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements
- Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team
- Assists in coordination of incoming patient transfer requests with receiving facility and physicians
- Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
- Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
- Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
- Delivering exceptional customer service while facilitating communication across multiple disciplines
- Work with all Center for Patient Flow Management (CPFM) staff in a team orientated, collaborative approach
- Responsible for promoting a Best Place to Work Culture and positive and professional work environment
- Actively participates in the development and implementation of performance/quality improvement
QualificationsEducation Qualifications
- (BSN) Bachelor's Degree in Nursing Required
Experience Qualifications
- 3+ years of acute care hospital in-patient nursing Required and
- 3+ years clinical experience in home health or similar setting Preferred and
- Experience with care management plans. Required and
- Experience with Medicare, Medicaid and commercial payer regulations Preferred
Skills and Abilities
- Telephone triage (Preferred proficiency)
- Excellent interpersonal and communication skills both written and oral. (Required proficiency)
- Strong organizational and multi-tasking skills. (Required proficiency)
- Demonstrates a professional demeanor when interacting with patients and customers. (Required proficiency)
- Strong computer skills including all MS platforms. (Required proficiency)
- Excellent ability to perform triage in order to determine appropriate facility, bed type, service, etc. (Preferred proficiency)
Licenses and Certifications
- Registered Nurse (RN) in the State of Ohio Upon Hire Required
Physical Demands
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