Sr. Quality & Compliance Analyst - Toledo Ohio

Company: CBRE
Location: Toledo, Ohio
Posted On: 05/02/2025

Sr. Quality & Compliance Analyst

Job ID

216701

Posted

22-Apr-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data & Analytics

Location(s)

Toledo - Ohio - United States of America

About the Role:

As a CBRE Quality and Compliance Sr. Analyst, you will oversee the maintenance of services provided to clients. This job is part of the Contract Quality Management job function.

They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

• Review all service level agreement support changes. Observe the event & root cause investigation process, troubleshoot, and make recommendations.
• Manage the inspection readiness program for the site. Act as the point of contact for vendor management programs.
• Oversee routine creation, revision, and enforcement of all Quality Management Services.
• Direct the integration and routine oversight of the client's stated requirements.
• Support company and client agendas. Evaluate continuous improvement effectiveness and present recommendations to management.
• Assist in guiding initiatives associated with delivering excellent customer service and quality service.
• Apply general know ledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.
• Impact the quality of own work and the work of others on the team.
• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
• Explain complex information to others in straightforward situations.
  
  What You'll Need:
  
  
  • Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Understanding of existing procedures and standards to solve slightly complex problems.
  • Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Strong organizational skills with an inquisitive mindset.
    
    Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
    
    Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
    
    CBRE GWS
    
    CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
    
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