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ITSM - Change Manager - Cincinnati Ohio
Company: Disability Solutions Location: Cincinnati, Ohio
Posted On: 05/05/2024
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer ScienceJob DescriptionAre you ready to unleash your full potential?-- We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the teamOur IT Service Management team is seeking a dynamic and motivated individual to join us. As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with our technical teams to ensure that our systems are operating efficiently and effectively.What you will be doingWe are seeking a detail-oriented and experienced Change Manager to join our organization. In this role, you will be responsible for managing and continuously improving the change management processes within our organisation, utilising the ServiceNow platform. - Works with infrastructure and application change owners to ensure all requests for change are raised and executed according to defined policy and process. This allows change to be introduced with minimal disruption to the business and meets internal, regulatory, and third-party audit requirements.
- Coordinates, convenes, and facilitates Change Advisory Boards (CABs) as well as Forward planning meetings, containing both internal staff and customers.
- Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.
- Reviews completeness and quality of change information entered into the change management system (ServiceNow) and works with change requesters to correct deficiencies.
- Reviews and follows up on non-compliant changes as well as changes which occur outside the defined processes.
- Works with all parties to resolve change related scheduling conflicts according to established practices.
- Employs multiple channels to effectively communicate change to the organization.
- Demonstrates an overall understanding and knowledge of the supported applications and infrastructure in the production environment.
- Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues
- Other related duties are assigned as needed.What you bring
- Strong understanding of ITIL principles and best practices
- Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes
- Ability to work effectively in a fast-paced, dynamic environment
- Ability to work independently and prioritize tasks effectively to meet deadlines
- Strong analytical, problem-solving skills and attention to detail
- Proficiency in the ServiceNow platform and experience in designing and implementing workflowsAdded bonus if you have
- Certification in ITIL v3/4
- Certification in ServiceNowWhat we offer you
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