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Part Time Customer Service Representative - Cuyahoga Falls, OH - Cuyahoga Falls Ohio
Company: Optum Location: Cuyahoga Falls, Ohio
Posted On: 05/04/2024
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Customer Service Representative is the primary liaison between the patients and Providers both outside and during regular business hours. Responsible resolving issues and managing any communication between hospitals, emergency rooms, and other Providers as needed. Care is recorded and managed within the scope of the Electronic Medical Record. This position is a part time position. Business Operation is 24 hours per day, 7 days per week Employees are required to work every other Friday 8:00am-4:30pm EST, Sat/Sun 4:00pm-12:00am EST with opportunities to pick up extra shifts. Our office is located at Western Reserve Hospital: rd St. Cuyahoga Falls, OH 44223 Primary Responsibilities: - Answers all calls by greeting patients appropriately and listening actively for patient issue.
- Follow protocols as written for correctly recording and delivering messages.
- Provide patients with information on expected outcome of call.
- Verify patient information and record all call information within the EMR as per written protocols.
- Schedule or cancel appointments as per patient request.
- Page individual Providers as needed per protocol.
- Perform other clerical duties as assigned.
- Must maintain confidentiality of patient, employee or financial records. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
- High School Diploma / GED
- Must be 18 years old or older
- 6+ months experience working in a call center environment
- Ability to operate the phone system, computer, and other related business equipment
- Ability to work onsite at Western Reserve Hospital: rd St., Cuyahoga Falls, OH 44223
- Ability to work every other Friday 8:00am-4:30pm EST, Sat/Sun 4:00pm-12:00am EST with opportunities to pick up extra shifts. Preferred Qualifications:
- 1+ years medical receptionist experience
- Medical Assistant experience Soft Skills:
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