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Client Relations Account Manager, University Program - Cincinnati Ohio
Company: Disability Solutions Location: Cincinnati, Ohio
Posted On: 05/04/2024
Position Type : Full time Type Of Hire : Associate Development Program (Full Time Hire) Education Desired : Bachelor's Degree Travel Percentage : 0%Job DescriptionAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.Join the 2024 Worldpay University Program!--We are currently recruiting for a Client Relations Account Manager to join the Client Success team at Worldpay. This position is based in Cincinnati, OH and aligned to the Worldpay University Program; a two-year program, suited to entry level joiners who aspire to develop a successful career with a leading payments company.As a 2024 Worldpay University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development initiatives and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager. --This two-year full-time program will start June 24, 2024 and as a university program participant you can look forward to the following:-- - Learn about the exciting world of Payments and the role Worldpay plays--
- Hear from Worldpay leaders about their journey
- Have access to social/professional network opportunities and build a network across the organization
- Bi-annual merit reviews----About The Team--The eCom Customer Care team is a specialized division supporting a portfolio of merchants using the Value Added Platform (VAP). The portfolio contains an array of merchants representing the Financial Services, Hospitality, Retail, Digital, Media & Education industries amongst others. The team is made up of proactive, innovative and client focused individuals and provides best in class support by maintaining in-depth knowledge of Products and the Industry.What You Will Be Doing--
- Work collaboratively with key stakeholders across teams in North America and the wider business to provide support to the client for their business as usual operational needs
- Research and use resources to recommend the best approach on client operational issues within specified service levels with appropriate escalation
- Use critical thinking skills to offer timely solutions for queries, including providing high quality responses, primarily over e-mail and telephone
- Represent the voice of the client inside the organization and navigate the internal processes to deliver for the client
- Conduct training for clients with the aim to empower them to self-serve
- Engage in organization team initiatives for process improvement
- Provide an outstanding client experience that enables the Commercial and Relationship teams to retain existing clients and win new business.What You Bring--
- Bachelor's degree in relevant field of study--
- Proficiency in Microsoft Office Suite--
- Fluent in English; Strong written and verbal communication skills--
- Adaptability, a drive to learn, and strong problem-solving skills--
- Ability to work well independently and within a team--Bonus If You Have----
- Interest in Fintech
- Understanding of Payments and Acquiring
- Analytical skillsWhat We Offer You--
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