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Senior System Support Analyst - Cincinnati Ohio
Company: Disability Solutions Location: Cincinnati, Ohio
Posted On: 05/03/2024
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 1 - 5%Job DescriptionAre you ready to unleash your full potential?-- We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the teamSystem Support Analyst Senior of Cloud Data Platform provides on-going support of critical data warehousing and reporting systems in an AWS-based environment. The Support Senior must be able to act independently to resolve highly complex problems.What you will be doing: - Work directly with an onshore/offshore IT support team responsible for operational performance of cloud-based data systems: Snowflake, Kafka, Airflow, AWS/S3, Lambda, CDAP, Tableau, etc.
- Provides 24x7 on-call support for all assigned production-related systems.
- Continuously provide SME knowledge to promote the operational health and monitoring of production environment of cloud-based systems
- Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.
- Support production escalations and manage issue through resolution to stabilize operational environment(s).
- Perform L2/3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning.
- Complete special projects & tasks as directed by managerWhat you bring:
- Bachelor's degree plus 3-5 years of experience in IT support and experience required
- Experience with ServiceNow and/or other ITSM system and ITIL
- Proven ability to troubleshoot application issues in a complex production environment
- Passion for recognizing and solving problems to deliver actionable business insights.
- Excellent communication skills, both verbal and written, and team skills necessary to work well with onshore and offshore team members.Detailed and proven experience with:
- AWS/S3
- Snowflake
- Data Warehousing concepts and ETL experience
- SQL and procedural language
- Unix OS/scriptingAdditional skills are a plus:
- Tableau, WebFocus or comparable enterprise-level reporting tool exposure
- Kafka or Attunity proficiency
- AWS Lamda proficiency
- CDAP proficiency
- Airflow proficiencyWhat we offer you:
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