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Patient Care Coordinator - West Chester Ohio
Company: CSI Pharmacy Location: West Chester, Ohio
Posted On: 04/25/2024
Compensation Starting at $20 per hourCSI Pharmacy is hiring a Patient Care Coordinator to join our dynamic team. CSI Pharmacy is a nationwide specialty pharmacy, founded by pharmacists and dedicated to providing services for patients with chronic and rare illnesses that require complex care. This role will be based out of our Cincinnati, OH location.The Patient Care Coordinator provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, delivery scheduling, patients' suggestions, and complaints. -ESSENTIAL DUTIES AND RESPONSIBILITIES: - Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
- Provides timely response to patients' inquiries by telephone and/or email, consistent with service and quality standards.
- Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
- Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient's condition.
- Provides correct information or directs the call to the appropriate team member or department while maintaining
- a high level of professionalism.
- Ensures that good patients' relations are maintained, and patients' claims and complaints are resolved fairly and effectively.
- Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
- Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
- Complete other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues.
- Documents information received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
- Performs other related duties as assigned or requested.
- Provides high quality services to the home-care patient and the home-care referral source.
- Consistently represents the company in a professional manner.
- Maintain effective working relationship and cooperate with all personnel in the Company.
- Adheres to the Company's compliance requirements as stated in the policy and procedure manual and all other related policies.
- Perform other duties and responsibilities as assigned.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide the highest level of professionalism, responsiveness, and communication in order to build and maintain the maximum customer base possible.
- Must possess the ability to multi-task and frequently change direction.
- Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile.
- Analytical - Uses intuition and experience to complement data.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
- Business Acumen - Conserves organizational resources.
- Diversity - Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity.
- Ethics - Treats people with respect; Works with integrity and ethically; Upholds
- organizational values.
- Organizational Support - Follows policies and procedures; Supports affirmative action and respects diversity.
- Planning/Organizing - Uses time efficiently.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction.
- Initiative - Asks for and offers help when neededEDUCATION AND/OR EXPERIENCE:
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