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Intune Support Engineer - Cincinnati Ohio
Company: Rethink First Location: Cincinnati, Ohio
Posted On: 04/23/2024
Rethink is on a mission to inspire hope. power potential. Founded in 2008 and headquartered in NYC, Rethink First is a pioneer and market leader in behavioral and mental health technology. Developed by nationally recognized experts in the field, Rethink's award-winning online solutions feature comprehensive video-based training and education programs and sophisticated behavior intervention planning tool for individuals and caregivers. Rethink's offerings include individualized assessments, online skills-based activities, access to remote clinician-led consultations and more. We have an opportunity for an Intune Support Engineer to join our IT team. In this role, you'll have the opportunity to be part of a growing Information Technology team, working directly with our Director of Infrastructure Systems and provide IT support to the entire Rethink organization. What you will do: - Subject matter expert in all Microsoft Intune technologies.
- Execute key projects to advance Intune capabilities and services such as Windows Autopilot, MDM, MAM, Microsoft Defender for Endpoint, and App deployment.
- Provide technical expertise around Microsoft 365 messaging and collaboration offerings, including processes, standards, best practices for the platform.
- Monitor Helpdesk queue for inbound issues.
- Complete end-user helpdesk issues as assigned.
- Provide Tier 1-2 troubleshooting support for a complete range of systems and network issues.
- Partnering with vendors, IT Security, and compliance to ensure data and endpoint protection policies are configured appropriately using Microsoft Defender.
- Perform hands-on fixes at the desktop level, including installing, upgrading, and configuring applications.
- Adherence to and enforcement of all information security protocols.
- Follow ITIL processes such as incident, change, problem, and request.Required Experience & Skills
- 5 years' experience or more with Microsoft 365 technologies with a concentration in Microsoft Intune.
- Experience or more with networking technologies (routing, switching, firewall, wireless).
- Strong understanding of Microsoft 365 Apps Suite (Word, Outlook, Excel, Teams, etc); backend platform services (Intune, Azure, MS Defender, etc.) is a strong plus.
- Experience supporting mobile devices.
- Virus and malware detection, prevention, and removal techniques.
- Strong desire to learn.
- Ability to work independently and collaboratively as part of a team.
- Attention to detail and proficient with documentation of processes.
- Professional written/verbal communication.
- Bachelor's degree in computer information systems, Information Technology, Computer Science or similar (not required, but preferred).Benefits
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