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Shipping Coordinator - Napoleon Ohio
Company: Tenneco Location: Napoleon, Ohio
Posted On: 04/23/2024
Tenneco is one of the world's leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket. Summary This position is responsible for serving as customer contact; coordinating timely customer shipments; creating packing slips, invoices, and ASN's; and checking customer portals within the assigned window times. Essential Duties & Responsibilities: - Coordinating on-time customer shipments
- Billing and creating timely ASN's
- Checking customer portals within assigned window times
- Serving as customer contact
Job Duties: - Creating ship list
- Ensuring parts are avail to ship on time and putting out status notices
- Creating packing slip/invoices
- Creating ASNs
- Checking customer portals within time limits
- Answering tickets within time windows
- Handling delivery/packaging disputes
- Monitoring customer grade cards
- Monitoring packaging requirements
- Acknowledging emails from customers confirming shipments, etc.
- Monitoring workflow
- Creating tags
- Emailing forwarding's to customers
- Keeping customer concern log and resolution
- Process customer returns
- Know various customer portals and take yearly training
- Entering customer orders if not EDI
- Main customer contact
- Other duties as assigned
Knowledge & Skills: - Must have a strong work ethic
- Must be well organized and a self-starter
- Must be able to follow detailed instructions
- Must have the ability to identify and solve problems and make logical decisions
- Must be able to work with precision and a high level of accuracy
- Detail oriented, professional attitude, reliable and able to focus on task at hand
- Possess strong time management skills
- Ability to communicate effectively verbally and in writing
- Ability to interact with employees in a professional manner
- Ability to speak and write English fluently
- Ability to work independently and with a team in a fast-paced and environment with emphasis on accuracy and timeliness
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
Work & Education Requirements: |
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