Field Service Technician - Cincinnati Ohio

Company: Orion Talent
Location: Cincinnati, Ohio
Posted On: 04/23/2024

Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for Field Service Technician positions with a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future.

Position Details
Location: Cincinnati, OH
Compensation: $75K-$80K
Shift: Day shift
Travel: 75%-80%
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)
Vaccine Requirement: None

Position Description
As a Field Service Technician, your responsibilities will include:
--- Performs service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
--- Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
--- Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
--- Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
--- Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
--- Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
--- Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Position Requirements
--- Bachelor's degree, Electrical Engineering, Electrical Engineering Technology, or equivalent military experience or Associate's degree with 2 or more years' experience in servicing critical power equipment. Will consider High School Diploma/GED and 10 or more years' experience.
--- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
--- Advanced level of ability to use Microsoft Office products.
--- Moderate ability to self-Project Manage using MS Project or Excel.
--- Advanced ability to write test plans and reports detailing test results.
--- Works well with others. More...

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