SUPPORT SERVICES - Fargo North Dakota

Location: Fargo, North Dakota
Posted On: 05/04/2024

REPORTING SUPPORT SERVICE DESKS



Seeking candidates for a post event data reporting position. This is a great opportunity to join a leading company that offers room for growth and advancement!

Full-time position.

Hours: 8 a.m. - 5 p.m. (M-F) or 9 a.m.- 6 p.m. (M-F)

Job Duties:

Provides day-to-day front line customer service support in fast-paced work environment. Ensures compliance to all applicable policies and procedures. Assists customers with processing data files (including but not limited to sweeping data files for completeness, processing data in approved Microsoft reporting systems, monitoring requests to ensure processed within appropriate SLA, follow-up regarding reporting validation issues, creating of scripts for more efficient processing of data files etc.) .

Responds to routine inquiries from customers regarding fulfillment of requests. Resolves problems and complaints according to established guidelines.

1. Provides front-line customer service via email, over telephone, and at times in-person, ensuring prompt and efficient service for the customers.

2. Performs duties associated with a service center of operations (resolution of customer concerns, fulfillment of reporting requests, follow-up of required information)

3. Monitors and responds to emails and telephone calls from internal customers and team related to the service desk.

4. Schedule meetings, conference calls and prepare meeting materials, as necessary.

5. Performs other duties as assigned.

Requirements:

Must have excellent Excel skills (e.g., v-lookups, filters, sorting, formulas, pivot tables, etc.) and well as advanced SQL knowledge. Effective oral and written communication skills necessary to interact with all levels of internal and external contacts. Ability to identify and evaluate customer inquiries and problems and determine the appropriate actions. Ability to operate personal computer and related software for business applications. Ability to operate standard office machinery. Knowledgeable in general Word Capabilities and Microsoft Outlook. Must be organized and customer service based.

One year related reporting or development work experience preferred.

Qualified candidates please submit resumes for further consideration More...

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