Escalation Speciality - Charlotte North Carolina

Company: Collabera
Location: Charlotte, North Carolina
Posted On: 05/09/2025

Position Detail:

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Position: "Escalations Representative 1"
Client: Banking
Job duration: 06 Months (Possibilities of extension)
Location: Charlotte, NC (Onsite)

Job details:

The escalations representative will be responsible for handling approx. 45-55 cases per day as it relates to wire transfer investigations.
This includes but not limited to payment research, matching inbound wire to outbound wire to identify discrepancies, formatting issues, invalid details etc.
Use of swift, fed and chips electronic messaging to Correspondent Financial Institutions and Internal Client Service officers via internal email.

Required:

Wire Transfer Knowledge
1+ years wire transfer experience(processing or investigations)

Desired (Nice to have/not mandatory):

Pega and/or IntelliTracs
Wire Investigations background More...

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