Executive Desktop Support Technician III (Raleigh) - Angier North Carolina

Company: First Citizens Bank
Location: Angier, North Carolina
Posted On: 05/08/2024

Overview: The technician will be responsible for providing executive support for FCB employees, including direct support of C-Level Executives. This role will interface with executives and clients between the Technology department and across business units. A successful candidate will be hands on, a self starter, passionate about technology, communicative, and collaborative. The Executive Support Technician is required to maintain a high degree of professionalism and discretion, have superior technical skills, excellent interpersonal skills, and present in line with the executive environment. Responsibilities:

• Work within the Executive Support team to provide best in class, white-glove support to the FCB Executives and their assistants in the Raleigh office.
• Provide hands on support for FCB Executives who are experiencing desktop hardware, software, mobile, A/V, and networking issues and provide complete follow-through to successful resolution. Be proactive in identification of problems to reduce end user impact.
• Plan, schedule and execute computer equipment installations, imaging, upgrades, and proactive replacement projects for FCB Executives.
• Provide white glove support during the onboarding and offboarding of executive and assistant new hires.
• Support of special events and executive meetings in house and occasionally remote locations requiring travel or after-hours coverage.
• Log, update, monitor and follow up on support requests in ticketing system.
  • Engage and escalate to other Technology support team members
  • Manage and prioritize tasks efficiently, and to the required level of quality, within the context of the objectives supplied by management.
  • Take appropriate or necessary training classes to stay up to date with the latest technologies and/or updates to key software and hardware.
  • Train employees on current and new technologies available to them.
  • Work directly with the wider Technology team on special projects, including but not limited to new technology deployment and cybersecurity initiatives. This position will be 3 days in the office, in Raleigh and 2 days remote Qualifications:
    Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer Preferred Skill(s):
    • Working knowledge of desktop support,
    • break/fixes,
    • application support
    • Executive support experience Certifications A+ and CompTIA are considered a plus. More...

          

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