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Program Manager - Crisis Response - Durham North Carolina
Company: FHI 360 Location: Durham, North Carolina
Posted On: 05/04/2024
Job Summary:Under the guidance of the Associate Director of Programs & Operations, the Crisis Response Program Manager plays a pivotal role in steering a dynamic portfolio of humanitarian initiatives. Tasked with ensuring that each project meets its milestones efficiently and remains within budget, this position is crucial for maintaining stringent donor compliance and achieving impactful results. The Program Manager is instrumental in continuously supporting the project teams in refining project execution, both operationally and technically. By collaborating closely with Crisis Response's Technical Advisors, they facilitate thorough technical reviews and uphold standards of quality and effectiveness in all project activities. This role is central to enhancing the overall performance and success of the organization's humanitarian efforts. Prospective candidates should be a team player, flexible, and come to work (mostly) with a good sense of humor.Accountabilities: - Equip each project with essential processes and templates, and develop robust project management standards in collaboration with project backstops for effective implementation.
- Manage the complete development lifecycle of projects, ensuring smooth progression from initiation to completion.
- Provide clear guidance and oversight to project staff, clarifying project plans and priorities while fostering a collaborative team environment.
- Develop, refine, and implement best practices and tools for superior project execution and management.
- Assist project teams with essential functions including documentation, training, presentations, and the preparation of budget proposals for management and staff.
- Proactively identify and resolve project issues, implementing improvement strategies to keep projects on track and within budget constraints.
- Coach, mentor, and manage project team members to ensure quality, efficiency, and compliance with both project and organizational standards and policies.
- Build, develop, and nurture critical relationships with project staff and local partners that contribute to the project's success.
- Oversee HQ-based Program Officers and other staff, ensuring alignment with project goals.
- Facilitate interactions with support services and propose creative solutions to operational challenges in complex environments.Applied Knowledge & Skills:
- Donor Expertise: Possess an excellent understanding of key donors including USAID/BHA, FCDO, PRM, UN, and others, ensuring compliance and effective engagement.
- Project Backstopping: Demonstrated experience in backstopping projects alongside local partners, contributing to capacity building and sustainability.
- Humanitarian Operations: Operational familiarity with international humanitarian architecture and core coordination processes essential for managing large-scale emergencies.
- Ethical Standards: May be responsible for promoting Prevention of Sexual Exploitation and Abuse (PSEA) standards, as well as adherence to the Red Cross and NGO Code of Conduct.
- Language Requirement: Excellent verbal and written English skills required.
- Adaptability: Ability to remain flexible and effective within complex operating environments and under the rapid pace of humanitarian work.
- Challenging Environments: May travel in insecure locations characterized by minimal infrastructure or amenities.
- Team Dynamics: Proactive and collaborative team player with a good sense of humor, essential for maintaining morale and enhancing team cohesion.Problem Solving & Impact:
- Decisions and actions have serious implications with delays in project schedules, operations and may affect overall business activities.
- Problems are complex and require analysis of situations and data with evaluation of various factors.
- Exercises judgment within broadly defined practices and policies to select methods and techniques to obtain results.Supervision Given/Received:
- Supervisory Role: Will have supervisory responsibilities, directly supervising Program Officers/Assistants.
- Problem Escalation: Refers deviations, challenges, and unfamiliar situations encountered in assignments to a supervisor for resolution and guidance.
- Instruction-Based Assignment Handling: Receives clear instructions for undertaking new, complex, or unusual assignments, enhancing learning and performance.
- Quality Assurance: Regularly reviews work ensure technical accuracy and adherence to given instructions or established procedures, with the intensity of reviews increasing for more complex assignments.
- Reporting Structure: Typically reports to an Associate Director or Director, maintaining clear lines of communication and accountability.
- Proactive: Ability to see "around corners" and work independently. Individual should pride itself on being self-aware and know when to escalate issues.Education:**
- Bachelor's Degree or its International Equivalent in a relevant field.
- Master's Degree recommended but not required.
- Project Management (PM) Certification preferred.Experience:**
- Typically requires 8+ years of relevant experience with projects management principles and practices, 2+ years of line management experience required.
- Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
- Prior work experience in an international non-governmental organization (INGO).
- Prior work experience working as a field-based staff is a plus.Typical Physical Demands:
- Typical office environment.
- Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
- Ability to sit and stand for extended periods of time.
- Ability to lift/move up to 5 lbs.
- Ability to deploy to areas with limited infrastructure and High/Exteme Risk operating environments.Travel Requirements:
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