Sr. Network Voice Engineer - Greenville North Carolina

Company: Omni Inclusive
Location: Greenville, North Carolina
Posted On: 04/19/2024

Job Description:
--- 9+ years of Hands on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services.
--- Hands-on experience on CUCM & Unity Connection version 8.x & 9.x
--- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
--- Hands-on experience on Cisco c series and B series server along with Esxi 4.0 or 5.0
--- Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.
--- Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore producer.
--- Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
--- Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc.
--- Have clear understanding about UCCX historical & online reporting.
--- Have clear understanding about CAD and Finesse agent desktop.
--- CCNA - Collaboration
--- CCNP - Voice/Collaboration
--- Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
--- nswer any questions related to design and architecture while on P1 Bridge.
--- Must be able to participate and represent the team in Change and Incident management meetings.
--- Excellent communication and presentation skills.
--- Coaching analysts for correct routing of tickets, capturing critical information
--- Open for 24x7 availability
--- Excellent leadership skills.
--- Should have good knowledge of ITIL Processes awareness and adhering
--- Possess outstanding interpersonal and teamwork skills
--- Should have experience on Gateways.
--- Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
--- Report on Telephony Problems within established time frames.

KEY TECHNOLOGIES:
--- CUCM 8.x & 9.x
--- Cisco Unity Connection 8.x & 9.X.
--- SIP, MGCP, CUBE & H323 gateways.
--- UCCX 8.x and 9.x, CAD and Finesse.
--- Scripting knowledge of UCCX.
--- Understanding of UCCX integration with logger, WFM, Email integration etc. More...

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