Doorman & Concierge - Long Island City New York

Company: PBS Facility Service
Location: Long Island City, New York
Posted On: 04/03/2026

PBS Facility Service Location: Greenpoint Brooklyn Job Type: Full Time About the Role The Doorman and Concierge at PBS Facility Service provide a high standard of hospitality, access control, and resident support for luxury residential buildings. This role creates a welcoming atmosphere, assists residents and guests, and ensures the lobby operates smoothly and professionally at all times. The ideal candidate is polished, reliable, and service oriented. What you will do • Greet residents and guests with courtesy, professionalism, and attentiveness. • Maintain a welcoming lobby environment that reflects PBS service standards. • Assist with resident inquiries, directions, amenity information, transportation requests, and daily needs. • Uphold the PBS tone guide for consistent, high quality customer service. • Monitor building entrances and verify all visitors, guests, and vendors. • Maintain accurate sign in procedures and follow building access protocols. • Ensure only authorized individuals enter the building. • Remain alert and report any suspicious activity or safety concerns immediately. • Support emergency response actions by following PBS protocols and building rules. • Maintain a clean, organized, and presentable lobby throughout the shift. • Coordinate with building management, superintendent, and PBS supervisors for resident needs or concerns. • Communicate service issues, incidents, or building updates through shift notes and reports. • Address resident concerns in a polite and solution focused manner. • Escalate matters that require management attention. • Maintain strong communication and teamwork with all PBS staff assigned to the site. What it takes to be successful • Prior hotel experience is required. • Experience in hospitality, concierge, doorman service, or customer service preferred. • Professional presence and strong communication skills. • Must be able to work under pressure, handle multiple tasks at the same time, and remain calm and professional in a fast-paced environment. • Basic technology skills for visitor logs, communication apps, or building systems. • Ability to stand for long periods and perform light physical tasks. • Bilingual English and Spanish is helpful View all jobs at this company More...

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