Patient Service Representative - Albany New York

Company: Retina Associates of Western NY, P.C.
Location: Albany, New York
Posted On: 03/01/2026

Job Description Position Overview: We are seeking a highly organized and personable Patient Services Representative to join our bustling specialized ophthalmology practice. As the first point of contact for our patients, you will play a vital role in delivering exceptional customer service, managing appointments, and ensuring the smooth flow of daily operations. If you thrive in a fast-paced medical environment and are committed to providing outstanding patient care, we invite you to join our team. Responsibilities: ● Greet patients warmly and create a welcoming atmosphere in the clinic. ● Schedule appointments, surgeries, and follow-up visits while optimizing the physician's schedule for efficiency. ● Manage a high volume of incoming calls, addressing patient inquiries, scheduling requests, and concerns promptly and professionally. ● Verify patient information, insurance coverage, and ensure accurate data entry into the electronic health records system. ● Collect and process patient demographic and insurance information during check-in, ensuring accuracy and compliance. ● Explain and assist patients in completing necessary forms and consent documents. ● Coordinate and communicate effectively with medical staff, referring physicians, and internal departments. ● Assist patients in understanding their insurance coverage, co-pays, and out-of-pocket expenses. ● Handle patient inquiries about billing, account balances with sensitivity and discretion. ● Collaborate with clinical staff to maintain an organized and efficient patient flow. ● Manage and update patient records, ensuring all necessary documentation is complete and accurate. ● Maintain strict confidentiality of patient information in accordance with HIPAA regulations. ● Address patient concerns and complaints in a professional and empathetic manner, escalating issues as needed. ● Participate in training programs and stay updated on practice policies, procedures, and industry regulations. ● Contribute to the maintenance of a clean and organized reception area. ● Assist in administrative tasks such as filing, data entry, and supply inventory management. More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.