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Behavioral Health Care Advocate - Field Based Suffolk County, NY - Syracuse New York
Company: Optum
Location: Syracuse, New York
Posted On: 05/12/2025
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start -Caring. Connecting. Growing together. -
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The overall purpose of the Licensed Behavioral Health Clinician / Care Advocate is to improve the enrollee's ability to remain stable in the community and out of the hospital. Care Advocates engage people in the treatment process and assist them to access the appropriate community services so they can pursue their treatment goals in the community and avoid institutionalization. This position is also designed to be a direct clinical liaison between health plan staff and the clinical network. The program fosters a collegial and mutually beneficial relationship between the providers and payers of medical and behavioral health services.
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Location: -Syracuse, NY -- -80% -field-based -meeting with Medicaid enrollees at hospitals, clinical facilities, community sites, and in their homes. -20% is spent working remotely at home.
Schedule: -Monday - Friday, 8 am to 5 pm, no weekends, evenings, or Holidays
Patient Population: -Adult Behavioral Health -
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If you are located in Syracuse, NY, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.
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Primary Responsibilities: -
Identify and provide community service linkage -
Assist enrollees with aftercare appointments
Provide subsequent member follow-up as determined by individual member needs
Work with enrollees to identify gaps in care or obstacles to care and problem solve for successful connection to needed services
Review IP Census each day to determine which enrollees on the census are re-admits within the last 12 months
Go to facility meetings with treatment team to develop a successful aftercare plan
Manage the aftercare follow-up of identified high risk enrollees (manage follow-up calls/outreach and documentation)
Meet with community providers/facilities as company liaison to foster good rapport and relationships and to identify new programs
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Benefits Include:
40-hour work week. No nights, weekends, holidays, or on call!
Competitive salaries
Comprehensive benefits package that includes Medical, Dental, Paid Time Off, and 401K
CEU and license renewal fee reimbursement
Mileage reimbursement
Ability to support your local community and partner with area resources
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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. -Required Qualifications: -
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