Social Service Manager - New York New York

Company: SCO Family of Services
Location: New York, New York
Posted On: 05/10/2025

38-22 11th Street38-22 11th StLong Island City, NY 11101, USAUnder the direction of the Shelter Director, perform the day-to-day supervision of social work, Operation staff and housing staff at an adult residence.SUPERVISES: Social Service Supervisor, Operational staff and Housing Specialists and other staff as assigned by the Shelter Director or Program Director.Position OverviewThe Social Service Manager is expected to:

• Manage overall operations of adult family shelter based on city, state, and federal regulatory requirements and DHS contractual requirements.
• Complete written reports to division management, SCO executive management, and funding source/s as required; progress and highlights, consumer census, housing and employment placement.
• Provide supervision, guidance, and performance evaluations to supervisor, housing specialist and operations.
• Assist in the development of job skills training curriculums suitable to the population served.
• Enforce corporate compliance protocols, SCO employee policies, procedures, and protocols, and incident management policies, procedures and protocols.
• Maintain CPR/ First Aid and Mandated Reporter Certification.
• Monitor the integrity of client data and ensure that internal chart reviews are conducted consistently and regularly.
• Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitate in-house trainings for staff.
• Facilitate periodic staff meetings and case conferences as appropriate.
• Monitor the provision of and documentation of all services provided to clients.
• Participate in division management meetings as needed.
• On call 24 hours per day and ensure that there is a contingency plan in place.
• Ensure all interactions support the mission statement and core values of SCO.
• Additional duties as assigned by the Shelter Director and/or Program Director.Qualifications
  • A Master's degree in the human services or related field is required.
  • Three to five years of management experience in a large shelter or residential facility that provides comprehensive social services, housing placement, and job skills training to the homeless, mentally ill, and chemically dependent populations.
  • Knowledge of resources for housing, children, domestic violence, mental illness, substance abuse.
  • Experience in NYC Dept. of Homeless Services contract requirements.Relationship with OthersThe position calls for direct involvement with a special population, and must possess sensitivity to the service populations' cultural and socioeconomic characteristics; in addition, the following characteristics are required of all candidates for the position:
    • Commitment to empowering others to solve their own problems.
    • Valuing a nurturing family as the ideal environment for a person.
    • A conviction about the capacity of people to grow and change.
    • The ability to establish a respectful relationship with persons served to help them gain skills and confidence.
    • The ability to work collaboratively with other personnel and/or service providers or professionals.
    • The capacity to maintain a helping role and to intervene appropriately to meet service goals.
    • The ability to set limits.Working ConditionsEmployee must be able to work effectively and efficiently within a highly volatile and demanding work environment. Must be on-call.Scope of Responsibility
      • Understand complex state and federal regulations, laws, codes, policies and solutions in the area of homeless adults and homeless adult housing.
      • Understand City processes, procedures, and specific requirements of assigned program area.
      • Work with and control sensitive and confidential information.
      • Plan, initiate, manage and complete complex and multiple simultaneous work assignments with a minimum of direction.
      • Lead, manage, evaluate and train personnel effectively.
      • Organize, implement and supervise departmental goals and City objectives.
      • Use computer and needed programs in a highly effective manner.
      • Communicate effectively, orally, electronically and in writing.
      • Always have agency phone with you at all times.
      • Agency laptop and agency cell phone will be assigned to you and it must be maintained in good working standards.
      • Respond timely to emails.
      • Drive agency vehicle when needed.Organizational StructureThe Social Services Manager will be responsible to report to the Shelter Director.Travel RequiredYes, 25% of the TimeEducationRequired: Masters or better.ExperienceRequired: Experience in NYC Dept. of Homeless Services contract requirements.3 years: Management experience in a large shelter or residential facility that provides comprehensive social services, housing placement, and job skills training to the homeless, mentally ill, and chemically dependent populations.
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