Customer Service Coordinator - New York New York

Company: The Judge Group
Location: New York, New York
Posted On: 05/05/2024

Customer Service RepresentativeAs a Customer Service Representative, you will handle inquiries via phone, email, and special orders. Additionally, you'll assist with packing, shipping, and repairs for special orders. In this fast-paced environment, your organizational skills and effective communication will be crucial in meeting daily challenges and ensuring customer satisfaction.Responsibilities:Answer all company calls and direct customers to specific departments.Communicate with domestic and international third-party retailers to assist with customer questions and repairs.Collaborate with the certificate department to authenticate purchases.Act as a liaison between third-party retail customers and the manufacturing office.Receive and inspect incoming packages, working with FedEx and UPS to resolve any issues.Listen to customer concerns and proactively take steps to improve loyalty.Contribute to the repair team and collaborate with other departments as needed.Ensure timely repair completion and fulfillment, including packing, shipping, and returns.Advise purchases across all retailers.Be the main point of contact for customer inquiries related to repairs, sizing, authenticity, sales, trunk shows, and the overall experience.Requirements: To excel in this role, you should meet the following criteria:Fluency in English: Effective communication is essential.Experience: Ideally, you should have 1-5 years of experience in a customer service capacity or call center.Technical Skills: Proficiency in Excel and Word.Interpersonal Skills: Excellent communication and interpersonal skills.Adaptability: Thrive in a fast-paced, high-volume environment, demonstrating proactivity, motivation, dedication, and initiative.Time Management: Proven ability to work to strict deadlines.Self-Motivated and Team-Oriented: Ability to troubleshoot, be solution-oriented, and take direction from the team.Luxury Jewelry or Fashion Industry Experience (a plus): Previous experience in these fields would be beneficial. More...

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