Client Support - Bilingual in Chinese - New York New York

Company: Universal Processing
Location: New York, New York
Posted On: 05/03/2024

Are you ready to go uP?We are named in Top Workplaces NYC for 2024We are one of the winners of USPAACCs Fast 100 Asian American Business awardsWe are recognized as one of the Top 5000 in Inc. Magazines Fastest Growing Private CompaniesWe are nominated for Best ISO of the Year by ETA in 2024Why Should You Join Universal Processing?You want to work at a minority owned Fintech company that empowers small to medium-sized businessesYou are passionate to serve and support our local community and their growthYou get on-the-job training to get you familiar with the industry and the roleYou get medical, vision, and dental coverage, generous PTO, 401kWe offer quarterly performance review for potential quarterly salary increaseYou may receive H1B sponsorship for your great performance and commitmentCompensation: This is a non-exempt position, with a monthly salary of $3,000 in the beginning, with the potential for salary increase based on performance.Role Summary: The Client Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.Responsibilities:Processing client applications for different credit card processing services, and inputs client information by using company client management system.Listening and responding to customers concerns and needs; identifies customers requirements and provides the appropriate solutions.Checking to ensure that appropriate changes were made to resolve clients problems.Keeping records of clients interactions, recording details of inquiries, complaints, or comments, as well as actions taken.Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues.Providing technical assistance and support for incoming queries and issues related to terminal hardware.Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.Qualifications:Must be authorized to work in the US at the time of hire. We are an E-Verify employer!Bilingual proficiency in Mandarin-Chinese is required.Strong communication skills, critical thinking, detail-oriented, and analytical abilities.Able to actively listen to clients and interact with clients in a friendly and patient mannerAble to take initiative to solve problem effectivelySelf-motivated to learn new systems and installation of productsAble to accomplish tasks before deadlines and be detail-orientedAble to work efficiently as part of a team and as an individualProficient with Excel and WordAbout uP:Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UPs consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payment processing companies in the U.S. Nominated as the best ISO of 2024 by ETA, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Lets Go uP, to commemorate its legacy and evolution.At Lets Go uP, we are an equal employment opportunity employer.To learn more about us, please visit us at: https://letsgoup.com.Let's Go uP Together!adf08uVgXTby Jobble More...

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