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Chargeback Associate Senior - New York New York
Company: Disability Solutions Location: New York, New York
Posted On: 05/03/2024
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Job Description--About the role:-----Process cardholder/merchant dispute transactions within networks according to their rules and regulations.--What you will be doing-- - Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants/financial institutions.
- Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.--
- When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.--
- Handles/resolves non-posted items, retrieval projects and authorization chargeback's.--
- Meets the standards of the job, such as quality standards and adherence to schedule.--
- Other related duties assigned as needed.--What you will need:-----
- Excellent customer service skills that build high levels of customer satisfaction--
- Effective verbal and written communication skills--
- Computer navigation and operation skills--
- Proficient in Microsoft Office programs
- Detail-oriented with good organizational skills--
- Ability to manage multiple tasks--
- Ability to work both independently and in a team environment--
- Ability to maintain confidentiality----What we offer you:-----At FIS, you can learn, grow, and make an impact in your career. Our benefits include:-----------
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