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Senior Software Engineer - Operational Excellence (New York City & San Francisco) - New York New York
Company: January Location: New York, New York
Posted On: 05/03/2024
About the role: As a member of the Operational Excellence (OX) team, you'll be responsible for enabling the operations and contact center teams to scale as January's business grows. OX builds tools that enable: - Creditors to engage with their borrowers compassionately and in compliance with the law
- Automation of our collections operations
- Surfacing the necessary data to analyze the effectiveness of our operations.
Senior Software Engineers at January aren't just responsible for writing code. You'll also own product and team outcomes, advocate for customers, and help other engineers grow. The main ways you'll impact the business are: - Borrower Experience. You'll work to make the collections experience simpler and more empathetic for borrowers, improving recoveries. This might include running experiments to improve conversion, analyzing user behavior to find opportunities, and designing reinforcement learning models to automate decision-making.
- Technical Leverage. Develop simple solutions to complex technical scaling problems, improving developer leverage, reliability, security, and compliance. Depending on your areas of expertise, this may include infrastructure scaling, domain modeling, performance optimization, and continuous deployment.
- Developing Peers. You'll level up other engineers by sharing your knowledge of systems, engineering practices, and the problem domain, helping ensure their success. You'll do this through code review, pair programming, documentation, and just plain being supportive.
As the company grows, you will be involved in scoping, architecting, and implementing new product lines. You'll have the opportunity to build new lines of business from scratch. You might be a fit if you value: - Genuine collaboration. We recognize and explicitly reward feedback, alignment, and learning from each other.
- Managers as advocates. You'll report to leaders invested in your growth and promotion, not just their own. Managers only succeed when their teams thrive.
- Outcomes over output. We value finding ways to do more with less, and working smart instead of burning out.
- Product ownership. Engineers are owners, not mercenaries. Everyone plays a role in discovering, advocating for, and implementing product ideas.
- Technical quality. We work collaboratively with our product peers to ensure great outcomes without sacrificing quality. Sustainable development is a first class priority.
What you bring to the table: - Have 5-7 years of experience as a Software Engineer
- Have led the planning and execution of complex projects
- Enjoy and thrive in an environment where you're a mentor to junior-level engineers
- Want the chance to collaborate closely with your peers
- We find that candidates who perform particularly well in this role have full-stack experience
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