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Vice President of Operations - New York New York
Company: Michael Page Location: New York, New York
Posted On: 05/02/2024
The Vice President of Operations will manage the Company's operations team in New York City, a market that is expected to produce -$50mm annually. Our ideal candidate will have had prior experience scaling a VC-backed logistics startup building and designing scalable operational workflows and managing operations teams. The VP will be an expert managing a distributed team reliant on technology to track daily workflows, communications, and performance.Client DetailsOur client is a VC backed hospitality events platform who has seen 1500% growth over the past 2 years. Description - Manage and develop a communications strategy that translates into operations team members successfully managing their direct reports, efficiently detailing challenges and areas where they need support, and facilitating fewer communications break downs
- Develop and maintain SOPs for all operational activities such as The Handbook, Service Manual, and other relevant company policies and monitor implementation of those activities.
- Collaborate with senior management to develop and maintain current AORs and KPIs for team, guide their activity and measure their success.
- Propose strategic initiatives to senior management and create/ implement a strategic plan to execute and implement it.
- Oversee the creation and maintenance of the Operations Weekly Sprint schedule for the team of 10 direct reports
- Leverage technology and digital workflows to further facilitate building efficient processes on a distributed basis.
- Build and maintain a digital workflow that allows the daily, weekly, monthly tracking of productivity of each teammate.
- Manage the team in a manner where each team member feels engaged, valued, and respected.
- Identify, train and develop leaders within the company and set them on a path for management.
- Leverage technology such as Culture Amp to be able to drive better team morale and reduce pain points that the team is experiencing.
- Cross-Department Communication & Collaboration
- Working directly with Financial Controller on setting, implementing, and tracking budgets for various projects, including monitoring and controlling event costs and all team expenditures
- Partner closely with our Sales, CSS, Marketing, and Finance leaders and their teams, serving as the operational subject matter expert in various meetings and correspondences.
- Informing C Suite Executives and all major departments of all important strategic initiatives and key decisions that will affect the Company and other departments.
- Meet weekly with senior leadership to contribute ideas to company initiatives that would affect the operations team and provide perspective and recommendations as to how to proceed.
- Venue Development:
- Work cross-functionally with other departments to lead all activities related to new venue activations. This includes but is not limited to:
- Work with Director of Event Operations to direct all pre-opening activities, including creation of venue-specific SOPs, ordering all required items, and collaborating with CSS, Marketing, Sales, Ops to coordinate Friends and Family event, floor plans, venue capacity guidelines.
- Oversee Venue Closing x Move out
- Team Performance Reporting
- Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches developed and used by the operations team.
- EstablishKPIs for each employee on the team, and a means for tracking each colleague'sKPIs in a transparent and communicative fashion in order to drive high quality, consistent results team-wide.
- Ex: meeting attendance, hitting strategic project deadlines, # of events hosted, margin on beverage
- Incorporate early detection and identification into the KPI process to ensure timely actions are taken if an employee isn't achieving expected productivity.
- Establish benchmark performance reports to define the collective success/failures of the team, present to senior management your monthly assessment of the performance as a team.Profile
- Experience scaling a VC backed hospitality startup (ideally from Seed to Growth Rounds).
- Digitally savvy- the ability to research, recommend and implement software-based solutions and tech solutions to drive operational efficiencies and obtain buy-in from the team to utilize the solutions.
- Experience managing a digitally native team requiring consistent use of slack, Monday.com or other project management software.
- Excellent oral and written communication skills such that they can be client-facing in their correspondence and presence in meetings.
- strong business acumen with a broad understanding of fundamental business principles
- Analytical problem-solving with impeccable attention to detail
- Excellent oral and written communication skills
- The ability to work effectively with different personalities.
- Ability to drive process improvement, set strategy and deliver results to senior leadership.
- Strong organizational skills & time Management skills; the ability to efficiently prioritize deliverables.
- Excellent team management/leadership skills- Ability to support and grow existing team and be a driving force in their continued success.
- Strong ability to multi-task
- Strong analytical and writing skills, intermediate skills in Microsoft Office
- Ability to react and adjust quickly to changing conditions and problem solve real-time challenges.Job Offer
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