Help Desk Support Tier 1 - 1762728 with Security Clearance - Rome New York

Company: Mount Indie, LLC
Location: Rome, New York
Posted On: 04/20/2024

Mount Indie is seeking a mission-driven professional with a Secret Clearance, A + Certification Certification and a minimum of 1 year of experience as a Help Desk Support Specialist for the federal government to join a team in Rome, New YorkAs a Help Desk Support Specialist, you will: ---Be part of an empowered culture where you are a key contributor to the success of the company---Continue growing your technical skills and knowledgeA week in the life of a Help Desk Support Specialist, Tier I: ---Use software systems engineering and applications skillsets to execute resolutions for service restoral to include "root cause" analysis reporting---Utilize knowledge of PC, servers, Microsoft applications, and associated hardware to simulate and recreate user problems and providing the ability to handle all Tier One issuesPosition Requirements: ---Secret security clearance required ---Minimum of 1 year of experience as a Help Desk Specialist ---High School Diploma Required ---Minimum of an A+ Certification, Security+ preferredSkills and abilities: ---Highly motivated, self-starter, and team player with a high energy level and willingness to aggressively take on responsibility ---Demonstrated ability to approach job responsibilities with a focus on process improvement ---Able to work and effectively communicate with all levels of management ---Unconditional integrity and commitment to achieving goals More...

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