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Software Technical Support Analyst - Santa Fe New Mexico
Company: Xerox Location: Santa Fe, New Mexico
Posted On: 05/05/2024
Software Technical Support Analyst General Information Press space or enter keys to toggle section visibility Country United States Department Technical Customer Services Date Wednesday, May 1, 2024 Working time Full-time Ref# 20032956 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 58,020 Annual Base Salary Maximum 116,040 The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) . Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range. Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity) Overview: As part of the Delivery Operations Team, this role is aligned to either a single or multiple client accounts and will research and analyze technologies within a variety of IT-related fields, evaluate and recommend new products or tools, and influence long-term technology strategy and planning. This role will work with various cross-functional teams to develop and implement repeatable and scalable technology solutions that drive collaboration and cost reduction. Works with service providers/partners and internal value chain partners to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture. This role serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project. Works directly with Field Service Management, 2nd and 3rd Level Support, Xerox Customized Application Support, and Engineering to maintain fleet uptime, response time, issue resolution targets as well as development of specific applications and technologies required under the client contracted services. Description: We are looking for an enthusiastic, well-organized, and proactive individual, ready to take on a challenge within the Delivery Operations Team with Xerox. We are looking for an IT professional with experience in a customer-facing role and possessing excellent written and verbal communications skills that are essential to effectively perform this position. Candidate Qualifications & Experience: |
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