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Industrial Print Technical Specialist - Ramsey New Jersey
Company: Konica Minolta Business Solutions Location: Ramsey, New Jersey
Posted On: 05/03/2024
Job Description Overview Konica Minolta currently has an exciting opportunity for an Industrial Print Technical Specialist based out of our Las Vegas, NV territory! Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals. Responsibilities - Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
- Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
- Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
- Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
- Provide operator training and ongoing support
- High degree of self-motivation to succeed and dedicated to self- improvement
- Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
- Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
- Perform other projects and tasks as assigned by Konica Minolta management
Qualifications - High school or equivalent
- Extensive service technical support knowledge (3 year minimum)
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