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Customer Service Rep - Piscataway New Jersey
Company: Dawn Foods Location: Piscataway, New Jersey
Posted On: 04/19/2024
Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we helpcustomers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.Customer Service Representative Location:On-site in Piscataway, NJSchedule:Monday - Friday 8:00am - 4:30pmROLE OVERVIEW: Initial point of contact for regional and targeted accounts. Resolves moderately complex issues, escalating to higher levels of Customer Service as required. Manages customer complaints in a professional manner. Resolves issues with established guidelines. Owns all order management for accounts. Works closely with cross functional teams to ensure best-in-class customer service experience. Provides support to sales as needed, while supporting all internal teams.PRIMARY RESPONSIBILTIES: Process and manage orders for local and regional accounts Direct contact for order management of assigned specific accounts Support Sales and Regional CS Team Management of incoming Digital Support Queue via Phones and Web Customer Complaints Managing process Dedicated regional Key/National account support Assist Regional Customer Service Manager with contract pricing entry and management Shipment tracking Interaction with various internal teams; Sales, Operations, A/R, Replenishing Documentation facilitating; COA s, Nutritional, Spec Sheets New Account Set Ups Maintain confidentiality All other duties assigned to support our Internal/External customers ROLE QUALIFICATIONS: High School Diploma Proven CS Experience Minimum of 3 years Customer Service experience in office environment Detail oriented with the ability to multi-task Ability to work under limited supervision for routine situations Possess a positive attitude and strong work ethic Attention to detail Strong communication and organizational skills Substantial experience in over-the-phone troubleshooting and customer conflict resolution, Expected to have the business understanding to drive improvements Proficient in Microsoft Office, including but not limited to Excel, Word, PowerPoint, Outlook and Teams Assist in training lower level and/or newly hired team members Must be able to satisfy pre-employment testingPREFERENCES: Associates Degree in business or related field preferred Bilingual capabilities (e.g. Spanish) strongly preferred SAP & Salesforce knowledge a plusAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.Requisition ID: 35506 More...
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