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Service Delivery Operations Representative - Florham Park New Jersey
Company: Accenture Location: Florham Park, New Jersey
Posted On: 04/15/2024
We Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com . You Are: A Service Delivery Ops Senior Analyst. You will be responsible for ensuring the smooth functioning of service delivery operations. Your day-to-day activities will involve monitoring and analyzing Splunk infrastructure, managing Splunk administration, and providing expert technical guidance and support to project teams. You should have advanced proficiency in Splunk and Microsoft Azure Administration, as well as advanced proficiency in Splunk Infrastructure Monitoring. You will also be responsible to: - Monitor and analyze Splunk infrastructure to ensure optimal performance.
- Manage Splunk administration to ensure seamless service delivery operations.
- Provide expert technical guidance and support to project teams throughout the implementation lifecycle.
- Conduct rigorous system testing and troubleshooting to optimize the performance of service delivery solutions.
- Collaborate effectively with cross-functional teams to ensure the seamless integration of Splunk and Microsoft Azure Administration.
This role is onsite at the Florham Park, NJ Corporate Office. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. What You'll Need: - Minimum 5 Years of IT experience and relevant experience in deployment/run support of Splunk, monitoring tools and Infrastructure support.
- Experience managing and administering Splunk infrastructure, including deployment, configuration, and maintenance of Splunk components such as indexers, forwarders, search heads, and clusters.
- Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Experience monitoring Splunk environment health and performance, troubleshoot issues, and perform necessary upgrades and patches.
- Experience analyzing report data to identify patterns, trends, and areas for improvement in service delivery processes.
- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus if you: |
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