Senior Specialist - Warren New Jersey

Company: HCL Technologies Ltd.
Location: Warren, New Jersey
Posted On: 04/14/2024

Job Description (Posting).

Desk Side Services ( Windows PC)

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.