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Patient Access Representative - Clinical Practice - Claremont New Hampshire
Company: DHA - Valley Regional Hospital Location: Claremont, New Hampshire
Posted On: 04/27/2024
Are you ready to join a staff of like-minded professionals that strive to provide compassionate, affordable, high-quality care in our community? At Valley Regional Hospital, patients are the center of our coordinated care system and right now we have an opening for a Patient Access Representative to join our team in Physician Practices. Essential Functions: - Complete registration functions related to scheduling appointments in the physician practice setting: answering the telephone and directing patients as appropriate, updating patient demographics, employment and insurance information in medical records & other systems, answering questions and addressing other patient concerns.
- Support insurance verification functions as required to enhance the revenue cycle, including verifying patient insurance information is accurate and up-to-date, collecting accurate co-payments, and assisting with pre-authorization and ABN processes as defined by the practices and in support of the patient's clinical plan.
- Gather patient medical records and information as needed to ensure smooth & efficient patient appointments with the physician practice provider.
- Coordinate patient care needs with other physician practice and hospital staff including timely entry and/or follow up of patient referrals to specialty care and other internal and external services.
- Fulfill administrative needs of the practice as needed for the patient care experience; this includes, but is not limited to sorting paperwork; scanning documents into the medical record; faxing documents; retrieving, opening, and distributing mail; assuring medical record releases are signed, scanned and completed, and responding to ad hoc administrative requests as needed from physician practice management team.
- Performing the above functions in the physician practice location as assigned, which may require mastering of different processes and working with multiple teams.
- Other duties as assigned
Qualifications: - High school diploma or equivalent
- Minimum of one year of medical office experience along with Medical Terminology.
- Effective written and verbal communication skills, as well as a pleasant demeanor and strong customer service skills.
- High integrity, able to follow written procedures and verbal instructions.
- Self-motivated learner who takes initiative to learn complex processes
- Professional manner and appearance with understanding of appropriate workplace behavior & communication.
- Ability to keep all patient interactions confidential as appropriate and in accordance with VRH policy and state & federal regulations.
Start your application now; we can't wait to talk to you. VRH employees enjoy a low-cost comprehensive benefits program with highlights below: |
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