Call Center Representative - Henderson Nevada

Company: Rdi Corporation
Location: Henderson, Nevada
Posted On: 05/03/2024

Most companies say *employees are Number One*. We really mean it. Lets start with whats in it for YOU. *Why choose RDI*?* *We* *ENCOURAGE your health and wellness*, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!* *We CELEBRATE you*. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! *EMBRACE DIVERSITY.** We want you to *become our next LEADER*. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!* And of course *we offer all the necessities*: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more!* We care about our *communities and we have integrity*. We support 20+ community charities through volunteer efforts and donations. Weve also been voted as Best Places to Work, Business of the Year, just to name a few.* Here at RDI, youll *Earn Well. Learn Well. Live Well. Dream Well*. And *#leaveitbetter**Who are we and what do we do here at RDI? A lot.** Founded in 1978 and headquartered in Cincinnati, OH, were Family-Owned with more than 3,500 employees across the nation.* Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more!* In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE!) to Fortune 500 Companies!*Heres what youll do as a Call Center Customer Service Representative at RDI Corporation:** Act as the go to person for our customers by providing information regarding customers products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat* Receive inbound calls or make outbound calls; identify and assess customers needs to exceed customer satisfaction at first point of contact* Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics* Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes*What you already have to be an awesome Call Center Customer Service Representative:** *A passion for talking on the phone. *It's the core of our industry.* *Customer Service or Call Center experience* and ability to ensure customer satisfaction in each interaction.* *Smile and Dial: *Positive attitude, professional communication skills and a desire to go above and beyond.* You'll be helping our customers via phone, email, and chat so you should be pretty good at *multitasking.** Must attend all scheduled training, *100%* *attendance* is a must.* Strong people skills you are friendly, *empathetic*, and a good listener.* *Tech-savvy. *Youll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.****This position is based out of Henderson, NV and may require ONSITE TRAINING/PRODUCTION. Some locations/ programs have the potential to transition to Work from Home after Orientation and/or 45-90 days into production based on performance/attendance*****Remote Opportunity Requirements:** You must have a *quiet and undisturbed place to work with fast and reliable internet that you can plug your computer directly into*; shared or public WiFi, Satellite, Dial-Up, and Hotspots will not suffice* Internet speeds must be a minimum of *10 Mbps download and 2 Mbps upload** *Home Router with Ethernet link to PC/Laptop required in addition to a dependable power strip** Mobile phone in lieu of a landline is acceptable as long as it has unlimited landline minutes and strong cell service/battery lifeJob Type: Full-timePay: $15.00 per hourExpected hours: 40 per weekBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Day shift* Evening shift* Monday to Friday* Night shift* Weekends as neededAbility to Commute:* Henderson, NV 89002 (Required)Work Location: In personby Jobble More...

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