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Senior Electronic Payments Specialist - Las Vegas Nevada
Company: Disability Solutions Location: Las Vegas, Nevada
Posted On: 04/26/2024
Job Title:Senior Electronic Payments SpecialistLocation:Ops CenterWhat you'll do:The Electronic Payments Specialist is responsible for providing operational support in our combined ACH/RDC and Wire department. The Specialist assists Team Leads and Department Management as directed, provides general and technical support to internal customers, handles ACH returns and ACH exceptions, researches transactions, performs client setup and maintenance, approves check deposits, and participates in special projects as needed. Senior Specialists have at least two years of ACH/RDC, Wire, and/or back office banking experience. Senior Specialists perform all duties of Specialist, and are additionally responsible for training new employees, performing advanced research, assisting in audit preparation, and handling of high value clients.What we are looking for: Due to the nature of our business applicants must be able to work early mornings and evening shifts which may include weekends and holidays. - Conducts analysis of ACH and RDC transactions. Uses various reports to verify transactions, track trends, and monitor usage. Obtains and documents approvals (via email) when necessary.
- Ensures that ACH and RDC deposits are processed accurately and in accordance with bank policy and procedure, while adhering to inflexible deadlines.
- Assists Team Leads and Supervisors as directed. Provide general and technical support to internal customers with respect to electronic banking products. Handles customer inquiries related to ACH products and services, answers questions of a general nature, and escalates issues to a Lead or Supervisor when necessary.
- Performs maintenance of client setups. Able to quickly and accurately add, modify, or delete client setups in various systems.
- Prepares and verifies outgoing wire transfers, meeting all deadlines and adhering to all policies and procedures; ensures accuracy and a proper paper trail of all transactions.
- Working in multiple system queues, researches, repairs, and processes all incoming and outgoing wires that do not process straight through, thus requiring manual intervention.
- Provides email-based and phone-based support to all branches and affiliate banks where service or assistance is needed as it relates to wire transfers.
- Follows controls in place to protect against fraudulent wire activity to mitigate unnecessary risk and exposure.
- Performs End of Day balancing of Wire Department systems, such as reconciliation of wire logs with entries, and including, but not limited to, Federal Reserve Summary Statement to daily wire activity.What you need to have:
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