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Bureau Specialist - Reno Nevada
Company: EMPLOYERS Location: Reno, Nevada
Posted On: 04/26/2024
Location: Reno, NVJob_Code: 6114# of Openings: 1 Bureau Specialist -Underwriting (Worker's Compensation) - 100% Remote (Working West Coast Hours Monday - Friday 8am - 5pm PDT / 11am -8pm ET) General Summary:EMPLOYERS is a Workers' Compensation Insurance carrier and we're looking for a Bureau Specialist. The Bureau Specialist works with WCIRB (Workers' Compensation Insurance Rating Bureau of California), NCCI (National Council on Compensation Insurance) and all other independent bureaus to address policy issues that need to be corrected and /or changed. Areas of responsibility will include reviewing and responding to bureau correspondence and criticisms and processing endorsements as needed. This position will provide internal and external customer service by interacting with the Bureaus, Agents, Territory Managers and Underwriters all while meeting determined service level agreements. Essential Duties and Responsibilities: - Supports and consults with cross-functional partners both internal and external for matters related to bureau correspondence.
- Partners with Compliance and Regulatory Reporting teams to ensure adherence to all compliance and regulatory requirements.
- Responds in a timely manner to bureau requests and handles escalated issues.
- Processes complex policy transactions including policy endorsements, cancellations, reinstatements, and non-renewals as needed.
- Research and handle complex inquiries from internal/external customers related to bureau criticisms and work items and follows up as needed.
- Review facts and weigh options when making recommendations or solving problems.
- Work with minimal supervision to meet assigned deadlines and Service Level Agreements.
- Prioritize and complete a high volume of tasks while meeting both productivity and quality standards.
- Other duties as assigned.
- Associates Degree or higher education.
- Minimum of 6 years of experience in the Workers Compensation industry, preferably with a field underwriting and underwriting support unit.
- *Must demonstrate understanding of NCCI and/or Independent Bureau State(s).
- Ability to effectively present information and respond to questions from individuals or groups of managers, team members and customers.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Above average experience using personal computers, including data entry
- Proficient in the use and knowledge of MS Office software, including Word, Outlook and Excel. An equivalent combination of education and experience may be substituted for the requirements listed above. Pay Range: $19.00 - $27.00 per hour + comprehensive benefits package. Please follow the link to our benefits page for details! Work Environment:
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