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Customer UAT Analyst - Las Vegas Nevada
Company: Everi Location: Las Vegas, Nevada
Posted On: 04/25/2024
Customer UAT Analyst Department: Loyalty Services Employment Type: Full Time Location: Las Vegas, Nevada - FinTech Innovation Center Reporting To: Manager of Customer Experience Description Are you a customer-focused individual with a passion for technical systems and implementations? Join our team as a Customer UAT Analyst and play a pivotal role in the deployment of our Loyalty software and hardware solutions for our valued customers. If you thrive in a dynamic environment and are dedicated to ensuring seamless system integration and exceptional customer satisfaction, we want to hear from you. This is a fully remote position that will involve weekly travel throughout the US. What Will You Be Doing? - Lead customer implementations of technical systems, including software and hardware components, configuring business processes to meet client needs, and ensuring smooth deployment.
- Perform routine equipment maintenance, testing, and cleaning to maintain optimal working condition according to schedules.
- Support third-party database and server connections for clients using Company products.
- Investigate emerging issues, analyze system architecture, application configuration, user access, and security during installations and upgrades.
- Collaborate with cross-functional teams for efficient deployment and maintenance of services.
- Provide application security maintenance, conduct event investigations, and enforce compliance during installations.
- Interact with client upper management, troubleshoot hardware/software issues, and deliver training and demonstrations.
- Attend customer meetings to exceed expectations and deliver ongoing support.
- Maintain consumable levels for Company product functionality.
- Foster positive relationships with clients and business partners. Skills, Knowledge, & Expertise Needed for the Job:
- High School Diploma or GED required.
- Bachelor's Degree in Marketing, Computer Science, Information Management, Information Technology, or related field preferred; equivalent work experience considered.
- Ability to obtain and maintain regulatory Gaming License(s) as required.
- 0-2 years of project management and software implementation experience, whether as an implementation specialist, consultant, or end user.
- Demonstrated proficiency in analytical and problem-solving techniques.
- Effective resource management skills, ensuring timely production of deliverables and product delivery.
- Strong interpersonal skills with a track record of building and maintaining customer relationships.
- Preferred experience in casino operations.
- Advanced proficiency in Microsoft Office applications, including complex spreadsheet design and interpretation.
- Experience with server implementation, deployment, and support.
- Proficiency with compliance software applications from operational and systems perspectives.
- Must have a valid driver's license Why Us?
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